Shipping policy

Shipping Policy

At Juva Pets, We are committed to delivering your orders quickly and safely throughout the United States. Below you will find all the important details regarding our shipping rates, processing times, and delivery methods.

1. Currency Notice

All prices, transactions, and shipping fees on this website are listed and processed in US Dollars (USD $).

2. Shipping Fees

We charge a flat shipping rate of $8 for orders under $200. FREE standard shipping applies to all domestic orders of $200 or more.

3. Order Processing & Delivery Times

To ensure your order reaches you on time, please review the following schedule:

  • Order Cut-off Time: 9:00 PM (PT)
  • Order Handling Time: 1–3 business days (Monday to Friday)
  • Transit Time: 4–5 business days (Monday to Friday)
  • Total Estimated Delivery Time: 5–8 business days
  • Orders are shipped via USPS, UPS, or FedEx depending on the destination and package size.

Note: Orders placed on weekends or public holidays will be processed on the next available business day.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number
  • A tracking link to monitor your package in real time

5. Address Changes

If you need to change your delivery address, please contact us at info@juvapets.shop immediately.

We can modify the address only if the order has not yet been dispatched. Once dispatched, address changes are no longer possible — if you are within 24 hours of purchase, you may request a cancellation instead by contacting us at info@JuvaPets.shop

6. Delivery Restrictions

Please note the following shipping limitations:

  • We ship within the United States only

7. Returns 

To initiate a return, please contact us at info@juvapets.shop with your order number before sending any item back. Once approved, we will send you a free pre-paid return label by email within 1–2 business days.

Please do not return your purchase to the manufacturer or the original shipping address.

8. Contact Information

If you have any questions regarding your delivery, please contact our customer support team.

Business Name: Juva Pets
Company Name: YELI LOKO LLC, doing business as Juva Pets
Business ID: 6683282
State of Registration: New Mexico, United States
Address: 333 Fremont Street, San Francisco, CA 94105, USA.
Website: https://juvapets.shop/
Phone: +1(628) 222-2133
Email: info@juvapets.shop

 

Customer Service Hours (PT):
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 10:00 AM – 7:00 PM

Response Time:
Our customer support team responds to all inquiries within 24 hours.