Juva Pets, a dedicated online pet store. We are a dedicated online pets supply store committed to helping pets owners find reliable, high-quality products for their dogs and cats — at honest prices, with no compromises.

You can contact our customer support team by emailing info@juvapets.shop or calling +1(628) 222-2133 during our business hours.

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as secure digital payments via PayPal, Apple Pay, Google Pay, and Stripe.

Orders are typically processed within 1–3 business days. Delivery usually takes 4–5 business days. Most customers receive their orders within 5–8 business days.

No. We charge a flat shipping rate of $8 for all orders under $200. But FREE standard shipping applies to all domestic orders of $200 or more.

Currently, we ship exclusively within the United States.

Yes. Once your order has been dispatched, you will receive an email with a tracking number and tracking link so you can monitor your delivery in real time.

To initiate a return, please contact our customer service team at info@juvapets.shop with your order number and proof of purchase before sending any item back.

Once your return is approved, we will provide you with a free pre-paid return label and complete return instructions by email within 1–2 business days.

We offer a 30-day return and exchange policy. Items must be:
Unused and in the same condition as received
In their original packaging
With all tags and labels attached

No. We provide a Free Pre-paid Return Label for all eligible returns and exchanges.

Once we receive and inspect your returned item, refunds are typically processed within 7 business days to your original payment method.

Yes. Our website uses SSL encryption, and all payments are processed through secure and PCI-compliant payment gateways to protect your financial information.

Your personal data is handled responsibly and securely. For full details, please review our Privacy Policy.