Contact

Contact Us

At Juva Pets, we are always here to assist you with any questions regarding our pets accessories, orders, or policies. Please feel free to reach out to us through any of the following channels:

Need help with an order, product question, shipping update, or return request? Our support team is here to help.

Contact Information

Returns

To initiate a return, please contact us at info@juvapets.shop with your order number before sending any item back. We will provide you with a free pre-paid return label by email within 1–2 business days. Please do not return your purchase to the manufacturer or the original shipping address.

Customer Service Hours (PT)

We are available to help you during the following hours:

  • Monday – Friday: 9:00 AM – 9:00 PM
  • Saturday: 9:00 AM – 7:00 PM
  • Sunday: 10:00 AM – 7:00 PM

Note: We aim to respond to all inquiries within 24 hours.

Legal Information

  • Company Name: YELI LOKO LLC
  • Address: 333 Fremont Street, San Francisco, CA 94105, USA.
  • Business ID: 6683282
  • State of Registration: New Mexico, United States
  • Operating as: Juva Pets