Privacy policy

Privacy Policy

This Privacy Policy explains how YELI LOKO LLC, doing business as Juva Pets ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from https://juvapets.shop/ (the "Site").

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Browser type
  • IP address
  • Time zone
  • Cookies installed on your device

Additionally, we collect information about:

  • The individual web pages or products that you view
  • What websites or search terms referred you to the Site
  • Information about how you interact with the Site

We refer to this automatically collected information as "Device Information."

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Name
  • Billing address
  • Shipping address
  • Payment information (processed securely via encrypted gateways)
  • Email address
  • Phone number

We refer to this information as "Order Information."

2. How We Use Your Personal Information

We use the Order Information that we collect generally to:

  • Fulfill any orders placed through the Site (including processing payment information, arranging shipping, and providing invoices or order confirmations)
  • Communicate with you
  • Screen orders for potential risk or fraud
  • Provide information or advertising relating to our pet products and services in line with the preferences you have shared with us

We use the Device Information that we collect to:

  • Help screen for potential risk and fraud (particularly using your IP address)
  • Improve and optimize our Site
  • Analyze how customers browse and interact with our website

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example, we may work with trusted service providers for website hosting, analytics, payment processing, and shipping.

Finally, we may also share your Personal Information to:

  • Comply with applicable laws and regulations
  • Respond to subpoenas, search warrants, or lawful requests for information
  • Protect our legal rights

4. Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that may be of interest to you.

You can opt out of targeted advertising by visiting the following links:

-Google Ads Settings: https://adssettings.google.com
- Meta Ad Preferences: https://www.facebook.com/ads/preferences

- TikTok Ads Settings: https://www.tiktok.com/safety/en/privacy-controls
- Digital Advertising Alliance (opt-out tool): https://optout.aboutads.info

For more information about how we use cookies and tracking technologies, 
please refer to our Cookie Policy: https://juvapets.shop/pages/cookie-policy

5. Your Rights

If you are a USA resident, you have the right to:

  • Access the personal information we hold about you
  • Request that your personal information be corrected
  • Request that your personal information be updated or deleted

If you would like to exercise these rights, please contact us using the contact details provided below.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you request that this information be deleted.

7. Minors

The Site is not intended for individuals under the age of 18.

8. Contact Us

For more information about our privacy practices, if you have questions, or would like to make a complaint, please contact us using the details below.

Business Name: Juva Pets
Company Name: YELI LOKO LLC, doing business as Juva Pets
Business ID: 6683282
State of Registration: New Mexico, United States
Address: 333 Fremont Street, San Francisco, CA 94105, USA.
Website: https://juvapets.shop/
Phone: +1(628) 222-2133
Email: info@juvapets.shop

 

Customer Service Hours (PT):
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 10:00 AM – 7:00 PM

Response Time:
Our customer support team responds to all inquiries within 24 hours.